Wi-Fi and network issues — fixed
Unstable video calls, weak signal in certain rooms, or devices constantly dropping off the network? I help remote workers and small businesses in Evergem, Ghent and Meetjesland get a stable, reliable connection. Remotely or on-site — usually resolved in 60 minutes.
- Remote or on-site
- Usually fixed in 60 min
- Fixed prices
- Evergem, Ghent & Meetjesland
Sound familiar?
Common Wi-Fi problems
Teams/Zoom choppy calls
Video calls freezing, audio dropping out, "connection unstable" warnings. Frustrating when you work from home or have client calls.
Weak signal in certain rooms
Wi-Fi works fine next to the router but not in the bedroom, office or upstairs. Often a matter of channel optimization or router placement.
Slow internet speed
You're paying for fast internet but not getting the speed. The problem is rarely with the provider — usually your router or network configuration.
Devices dropping off the network
Laptop, phone or smart devices regularly losing connection. Often a DNS, DHCP conflict or too many devices on the same channel.
New network setup
Moved house, new router, or switching to mesh? Getting everything set up correctly so it works reliably from day one.
How it works
How does DeskCare fix Wi-Fi problems?
- Diagnosis I review your network configuration, signal strength and device settings. Remotely via a session or on-site.
- Optimization Channel optimization, router settings adjustment, device prioritization, or advice on a better setup (mesh, access point, repositioning).
- Verification We test together whether the problem is resolved. You get tips to keep it stable and a 30-day workmanship guarantee.
Pricing
Wi-Fi & network help pricing
Standard session
60 minutes — full diagnosis + optimization of your network.
RequestExtension: €30 per extra 30 min (by arrangement). On-site in Meetjesland & Greater Ghent available by appointment. Travel within Evergem: free, beyond: €0.50/km (round trip).
Quick diagnosis
Wi-Fi slow on your laptop but not on your phone?
Often a device issue
If only your laptop is slow, the problem is often in drivers, power settings, older Wi-Fi hardware or a poor adapter configuration.
Often a router or channel issue
If several devices struggle at once, the bottleneck is more likely your channel choice, router setup, placement or interference in the house.
Sometimes it is simply coverage
If everything works near the router but not in the home office, the answer is usually a better layout, access point or mesh setup.
Decision help
Mesh, repeater or access point?
Repeater
The cheapest option, but rarely the best one for stable home-office use. Fine for a small dead zone, less ideal for larger homes.
Mesh
A strong choice when you need stable coverage across multiple floors or larger spaces without constantly jumping between networks manually.
Access point
Often the strongest solution when cabling is possible. Ideal for fixed workspaces, heavier use and maximum stability.
Remote or on-site?
When is on-site help better?
Some Wi-Fi problems are better solved on-site. Measuring signal strength in different rooms, repositioning a router, or installing a mesh network can't be done remotely. For router settings, channel optimization or device configuration, a remote session works fine.
On-site help is available in Evergem, Meetjesland and Greater Ghent (by appointment). We discuss upfront whether a visit is needed. For clients outside the region, remote help remains the fastest option for router settings and device configuration.
FAQ
Frequently asked questions about Wi-Fi problems
Can you fix Wi-Fi problems remotely?
Many Wi-Fi issues (router settings, channel optimization, device configuration) can be handled remotely via a session. For signal strength measurements or hardware repositioning, an on-site visit works better.
How much does it cost to fix Wi-Fi problems?
Sessions cost €35 (30 min), €65 (60 min) or €90 (90 min). Most Wi-Fi problems are resolved in a standard 60-minute session. You get an estimate upfront.
Do you install mesh networks or access points?
I can advise on the best solution for your situation (mesh, extra access point, powerline). You buy the hardware yourself — installation and configuration is done in an on-site session.
My internet is slow but my provider says everything is fine. Now what?
The problem is often not with the provider but with your router settings, Wi-Fi channel, or distance to your devices. In a session I diagnose where the bottleneck is and optimize the configuration.
Do you come on-site for network problems?
Yes, on-site help is available in Evergem, Meetjesland and Greater Ghent (by appointment). Travel within Evergem is free, beyond that €0.50/km (round trip). We discuss upfront whether a visit is needed or if remote works.
Wi-Fi problems? Get in touch.
Briefly describe your issue and I'll propose time slots by email.