Privacy Policy

Overview

DeskCare respects your privacy. This policy explains what personal data we collect, why we collect it, on what basis, and what rights you have.

Data Controller

DeskCare
Hovenierstraat 3
9940 Evergem, Belgium
VAT: BE 0525.740.295
Email: hello@deskcare.be

What data do we collect?

Analytics & tracking

We use the following services to understand how visitors use our website and to measure the effectiveness of our communications. All tracking is only loaded after your explicit consent via the cookie banner.

Google Analytics 4

Website analytics: page visits, click behaviour, device type and general location (country/region).

Processor: Google Ireland Limited. Data may be processed in the US under the EU-US Data Privacy Framework. See Google's privacy policy.

Retention: 14 months.

Google Tag Manager

Tag management: loads and manages analytics and tracking scripts. GTM itself does not set cookies, but manages which scripts are loaded after consent.

Processor: Google Ireland Limited.

Meta Pixel (Facebook)

Conversion tracking: measures whether visitors arriving via Facebook take an action (such as submitting a contact form). This helps us assess the effectiveness of any campaigns.

Processor: Meta Platforms Ireland Limited. Data may be processed in the US. See Meta's privacy policy.

Retention: Up to 180 days (Meta default).

What we collect via these services:

• Pages you visit
• How you arrived at our site (referrer, UTM parameters)
• Button clicks (CTAs, email links)
• General location (country/region level, not precise)
• Device type and browser
• Whether you submitted a form (conversion event)

What we don't collect:

• Your name or email (unless you contact us directly)
• Precise location. IP addresses may be processed briefly by analytics services for technical delivery of the service, but DeskCare does not use them to personally identify you.
• Any personal files or device information from IT sessions

Legal basis: Consent (Article 6.1.a GDPR). Tracking is only loaded if you explicitly consent.

For details about the cookies used and how to manage your preferences, see our Cookie Policy.

Contact and form data

If you email DeskCare, use WhatsApp, use the contact form, or submit a campaign form, we may collect:

• Your name
• Email address
• Phone number (optional)
• The selected help or service type
• Your preferred help mode: remote, on-site, pickup or drop-off
• The content of your message
• Any additional information you choose to submit, such as device details, provider, project scope or campaign-specific fields

Legal basis: Performance of a contract (Article 6.1.b GDPR) or at your request prior to entering into a contract.

Retention period: We keep your contact data as long as needed for service delivery and up to 2 years after the last contact, unless legal obligations require longer retention.

Processors and channels: We use Resend as the email processor for form and contact emails. Resend is a US service provider; data may be processed outside the EU based on appropriate transfer mechanisms. If you contact DeskCare via WhatsApp or Facebook Messenger, your message and user data are also processed by Meta Platforms Ireland Limited under their own terms, and data may be processed outside the EU. For SMS or phone calls we rely on our telecom provider. For confidential or sensitive information, email is recommended. We do not sell your data and do not share contact details with third parties so they can contact you for their own marketing.

Remote sessions

During remote IT support sessions, I may temporarily see your screen to assist you. I do not record sessions or store any personal files. All screen sharing ends when the session ends.

Legal basis: Performance of a contract (Article 6.1.b GDPR).

Customer projects where DeskCare acts as processor

This privacy policy mainly describes how DeskCare processes personal data as controller for its own website, communications and services. In customer projects such as webshops, dashboards, portals, automation or support, DeskCare may process personal data on behalf of the customer. In that case DeskCare acts as processor and the arrangements in the data processing agreement or in the proposal/scope apply.

Your rights

Under the GDPR, you have the following rights:

• Access: You can request what data we have about you.
• Rectification: You can have incorrect data corrected.
• Erasure: You can request deletion of your data ("right to be forgotten").
• Restriction: You can request temporary restriction of processing.
• Objection: You can object to processing based on legitimate interest.
• Data portability: You can request your data in a common format.
• Withdraw consent: You can withdraw previously given consent at any time.

To exercise your rights, contact us at hello@deskcare.be. We will respond within 30 days.

Complaints

If you believe we are not handling your data correctly, you can file a complaint with the Belgian Data Protection Authority (GBA): www.gegevensbeschermingsautoriteit.be

Changes

We may update this privacy policy. For significant changes, we will inform you via the website. Please check this page regularly.

Questions

Have questions about this privacy policy? Contact us at hello@deskcare.be.