Data Processing Agreement
Last updated: June 2026 · Version 2026.06.1
1. When does this document apply?
This data processing agreement applies when DeskCare processes personal data on behalf of the customer, for example in webshops, dashboards, portals, automation, forms, customer databases, support or integrations. The customer is the controller; DeskCare is the processor.
2. Instructions and purpose
DeskCare processes personal data only on the customer's written instructions, as set out in the proposal, scope, email agreements or technical assignment. DeskCare does not use that data for its own purposes.
3. Security and confidentiality
DeskCare takes appropriate technical and organisational measures for the nature of the assignment, such as access restriction, secured accounts, minimal access, confidential handling and careful data transfer. Access is limited to what is needed to perform the assignment.
4. Sub-processors and external services
External services may be needed for delivery, such as hosting providers, email services, analytics, payment providers, cloud storage, AI providers or API platforms. DeskCare only uses sub-processors that are reasonably appropriate for the assignment. Where possible, accounts remain in the customer's name.
5. AI tools and personal data
DeskCare does not enter sensitive customer data, passwords, non-public personal data or confidential business information into public AI tools unless this has been expressly agreed and appropriately arranged. When a customer product itself uses AI functionality, it must be clear upfront which data is sent to which AI provider.
6. Assistance with rights and incidents
DeskCare reasonably assists the customer with data subject requests, security questions and data breaches to the extent related to the assignment. The customer remains responsible for notifications to data subjects or authorities unless agreed otherwise.
7. End of the assignment
After the assignment ends, DeskCare deletes or returns personal data to the extent it is still under DeskCare's own control, unless legal retention duties or reasonable evidence purposes require limited retention.
8. Contact
Questions about this data processing agreement? Email hello@deskcare.be.