Privacy Policy

Overview

DeskCare respects your privacy. This policy explains what personal data we collect, why we collect it, on what basis, and what rights you have.

Data Controller

DeskCare
Hovenierstraat 3
9940 Evergem, Belgium
Email: hello@deskcare.be

What data do we collect?

Analytics

We use Google Analytics 4 to understand how visitors use our website. This helps us improve the site and our services.

What we collect:

• Pages you visit
• How you arrived at our site (referrer)
• Button clicks (booking CTAs, email links)
• General location (country/region level, not precise)
• Device type and browser

What we don't collect:

• Your name or email (unless you contact us directly)
• Precise location or IP address (we use anonymized data)
• Any personal files or device information from IT sessions

Legal basis: Consent (Article 6.1.a GDPR). Analytics are only loaded if you explicitly consent.

Retention period: 14 months (Google Analytics default).

Processor: Google Ireland Limited. Google may process data in the US under the EU-US Data Privacy Framework. See Google's privacy policy.

For details about the cookies used and how to manage your preferences, see our Cookie Policy.

Contact data

If you email us or book a session, we collect:

• Your name
• Email address
• Any additional information you choose to share

Legal basis: Performance of a contract (Article 6.1.b GDPR) or at your request prior to entering into a contract.

Retention period: We keep your contact data as long as needed for service delivery and up to 2 years after the last contact, unless legal obligations require longer retention.

Processors: We may use a booking platform for scheduling sessions and an email provider for communication. We do not share your data with third parties for marketing purposes.

Remote sessions

During remote IT support sessions, I may temporarily see your screen to assist you. I do not record sessions or store any personal files. All screen sharing ends when the session ends.

Legal basis: Performance of a contract (Article 6.1.b GDPR).

Your rights

Under the GDPR, you have the following rights:

• Access: You can request what data we have about you.
• Rectification: You can have incorrect data corrected.
• Erasure: You can request deletion of your data ("right to be forgotten").
• Restriction: You can request temporary restriction of processing.
• Objection: You can object to processing based on legitimate interest.
• Data portability: You can request your data in a common format.
• Withdraw consent: You can withdraw previously given consent at any time.

To exercise your rights, contact us at hello@deskcare.be. We will respond within 30 days.

Complaints

If you believe we are not handling your data correctly, you can file a complaint with the Belgian Data Protection Authority (GBA): www.gegevensbeschermingsautoriteit.be

Changes

We may update this privacy policy. For significant changes, we will inform you via the website. Please check this page regularly.

Questions

Have questions about this privacy policy? Contact us at hello@deskcare.be.