Terms and Conditions

1. Identification

DeskCare
Hovenierstraat 3
9940 Evergem
Belgium

Phone: +32 456 91 23 89
Email: hello@deskcare.be

2. Services

DeskCare provides remote IT support, drop-off services in Evergem, and website-related services to individuals and small businesses in Belgium and the Netherlands.

All services are provided by appointment. There is no 24/7 availability or unlimited support.

Website projects

For website projects, the following additional terms apply:

• Scope: The exact scope of the project (pages, features) is agreed upon in writing beforehand.
• Changes: Additional work outside the agreed scope will be quoted and invoiced separately.
• Revisions: Two revision rounds are included; further adjustments are billed hourly.
• Delivery: After delivery, you have 7 days to provide feedback. Without response, the project is considered accepted.
• Ownership: After full payment, you receive full ownership of custom-made code and content. Third-party licenses (fonts, plugins) remain subject to their own terms.

3. Sessions and time blocks

IT support is offered in session-based time blocks (30, 60, or 90 minutes). Extensions are available in 30-minute increments at the applicable rate.

Current rates can be found on the website. The final approach and costs are always confirmed before starting any work.

4. Right of withdrawal

For services provided remotely, consumers are generally entitled to a 14-day cooling-off period. Since IT support often requires immediate execution, by booking a session you agree to:

• the immediate execution of the service, and
• the waiver of your right of withdrawal once the service has been fully performed.

For services that have not yet been performed and for which no appointment is scheduled within 24 hours, you may cancel free of charge within 14 days of booking by contacting hello@deskcare.be. The cancellation rules in section 6 apply without prejudice, except where mandatory consumer law provides otherwise.

5. Payment

Payment is due after the session, unless otherwise agreed. For larger projects (such as websites), an advance payment of up to 50% of the total amount may be requested.

Invoices are sent by email and must be paid within 14 days.

In case of late payment, a payment reminder will be sent. If payment remains outstanding after 30 days, statutory interest will be due automatically and without prior notice. Further services may be suspended until all outstanding invoices have been paid. Any additional costs will only be charged to the extent permitted by law and proportionate.

6. Cancellation

Sessions may be cancelled or rescheduled free of charge up to 24 hours before the scheduled time. In case of later cancellation or no-show, a fee of 50% of the scheduled rate may be charged as compensation for the reserved time slot.

7. Hardware and software

DeskCare does not sell hardware. The customer is responsible for purchasing hardware and software. I can recommend options upon request.

Hardware warranty is handled by the seller. DeskCare offers a 30-day warranty on workmanship (installation and configuration).

8. Hosting and domains

For hosting and domain-related services, the customer pays hosting costs directly to the hosting provider, unless otherwise agreed. DeskCare assists with setup and migration but is not a hosting provider.

9. Confidentiality and device access

During IT support, I may temporarily access your devices, files, accounts, or other personal data. I handle this information with care:

• All information I see or obtain during a session is treated as strictly confidential.
• I only request access to what is necessary for the task at hand.
• I do not make copies of files, passwords, or other data unless explicitly required for the task and with your consent.
• If you share passwords during a session, I recommend changing them afterwards.

You are responsible for securing or hiding sensitive files or information that is not relevant to the task.

10. Liability

DeskCare provides services to the best of its ability. I am not liable for:

• Data loss (always make a backup before the session)
• Hardware defects that occur after the session
• Problems caused by third parties or external services
• Indirect or consequential damages

Liability is in all cases limited to the amount paid for the service in question. Nothing in this provision limits liability where this is not permitted by law.

11. Privacy

Your data is processed in accordance with the privacy policy. During remote sessions, I may temporarily view your screen. Sessions are not recorded.

12. Complaints and disputes

For complaints, please contact hello@deskcare.be. I aim to address complaints within 14 days.

For consumers: in case of disputes, you may also contact the relevant dispute resolution bodies. An overview is available at: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

13. Applicable law

These terms are governed by Belgian law. Disputes shall be submitted to the competent court in Ghent. This is without prejudice to mandatory rules regarding consumer protection and jurisdiction.

14. Contact

Questions about these terms? Contact me at hello@deskcare.be.